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Frequently Asked Questions

Welcome to our FAQ section, here you will find answers to common inquiries about our products, and more. We aim to provide you with the information you need to enhance your experience with us. If you have any other questions, feel free to reach out.

What is Shuzi?

Shuzi is jewellery designed with more than appearance in mind. Since 2004, Shuzi has explored concepts including resonance, frequency and intentional living, creating jewellery designed to be worn as part of everyday life. Each Shuzi piece contains one or more Embedded Resonance Gold Discs. These are passive components and require no batteries, electronics, charging or moving parts. Our philosophy is simple: everyone’s experience with Shuzi is personal, and we encourage people to discover what Shuzi means to them.

What is resonance?

Resonance is a concept found throughout both nature and physics and describes how objects or systems can respond to particular frequencies or vibrations. Shuzi takes inspiration from this concept, along with traditional ideas surrounding Qi (Chi), balance and intentional living.

Rather than promising a particular outcome, Shuzi jewellery is designed to give each wearer the opportunity to explore resonance for themselves.

When & where should I wear my Shuzi?

Shuzi jewellery is designed for everyday wear. Depending on the piece you choose, it can be worn as a bracelet, ring, pendant, anklet or other accessory.Many members of the Shuzi community choose to wear their jewellery regularly as part of their everyday routine.

When will I notice a difference with Shuzi?

Every person’s experience is different. Some Shuzi customers tell us they notice a difference when wearing their jewellery, while others simply enjoy Shuzi for its design, meaning and the philosophy behind the brand. We don't believe there should be a prescribed experience or timeframe. Shuzi is about personal exploration and discovering your own experience.

How does Shuzi work?

At the heart of Shuzi jewellery are our Embedded Resonance Gold Discs. These passive components are incorporated into SHUZI pieces and require no batteries, charging, electronics or external power source. Shuzi's philosophy has historically been inspired by concepts involving resonance, frequency and the interaction between energy and the world around us.

Rather than making medical claims about what SHUZI will do for an individual, we encourage customers to approach Shuzi with curiosity and experience it for themselves.

Does my Shuzi need to touch my skin?

Shuzi jewellery is designed to be worn naturally and comfortably as part of your everyday routine. You don't need to position your jewellery in a particular way to enjoy wearing your Shuzi piece.

Can I shower or swim while wearing my Shuzi?

This can depend on the particular Shuzi piece and the materials used. To keep your jewellery looking its best, we recommend following the care instructions provided for your specific product. Where possible, avoid exposing jewellery to harsh chemicals, cleaning products and unnecessary prolonged exposure to water.

Does Shuzi need batteries or charging?

No, Shuzi's Embedded Resonance Gold Discs are passive components. They contain no batteries, electronics or moving parts and do not need to be plugged in or recharged. Simply wear and enjoy your Shuzi jewellery.

Is there research behind Shuzi?

Over Shuzi's history, the brand has explored and undertaken various forms of observational and independent testing relating to resonance and the experience of wearing Shuzi products. However, Shuzi jewellery should not be considered a medical device, medical treatment or substitute for professional healthcare. We believe it is important to distinguish between the experiences reported by individual Shuzi wearers and scientifically established medical outcomes. If you have a health concern or medical condition, we recommend speaking with an appropriately qualified healthcare professional.

Will everyone experience the same thing?

No, every person's experience is unique. Over the years, customers around the world have shared many different experiences with Shuzi. We love hearing these stories, but an individual's experience should not be taken as a guarantee that another person will experience the same thing. That's why we encourage people to explore Shuzi for themselves.

What makes Shuzi different from ordinary jewellery?

Shuzi combines jewellery design with a philosophy centred around resonance, intention and personal exploration. Every piece is created to be something you can enjoy aesthetically while also carrying a deeper meaning. For us, Shuzi is more than just jewellery.

Do you offer a product warranty?

Shuzi stands behind the quality of our products. If you believe your Shuzi piece has developed a fault, please contact Shuzi New Zealand with your order details and information about the issue. Our team will assess the item and advise you of the appropriate next steps. Your rights under the New Zealand Consumer Guarantees Act are not affected.

After our Policies?

Check out our Returns & Refunds plus Delivery pages.

Still have questions?

Reach out via email: orders@shuzi.co.nz.

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