Returns & Refunds Policy

 

Shuzi NZ is proud of the products it sells and believes in them personally. For this reason, all of our products have a 12 months workmanship warranty. We do not have to provide a refund if you have changed you mind about your purchase. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy as stated in the Act.

 

​In case of a sizing issue, we are happy to exchange the products for a different size within 7 days of customer receiving the products and given that the product has not been worn or damaged. Customer shall return the products at their own expense to our Tauranga Head office at 46 Pembroke Drive, Bethlehem, Tauranga, 3110. ​Sale items cannot be returned or exchanged.

 

In the event of faultiness of a product, please email us at orders@shuzi.co.nz including a description or picture of the fault. For any claim to be processed we require a proof of purchase or original receipt. 

 

Please note: It may take up to 3-5 working day to process refunds.